Comments on: Epic Best Buy FAIL (part 2) http://galenhale.com/2009/05/16/epic-best-buy-fail-part-2/ Sat, 21 Jan 2012 19:36:37 +0000 hourly 1 http://wordpress.com/ By: User http://galenhale.com/2009/05/16/epic-best-buy-fail-part-2/#comment-2 Wed, 20 Oct 2010 19:53:33 +0000 http://galenhale.com/?p=56#comment-2 I found this doing research cause I had a similar issue (cpu-fan) with mine (Macbook white) a late 2008 model. Since date of purchase I had problems, first as they call them “cosmetic-problems” that is a know issue of the cracking case, Apple agreed on the problem but Best Buy’s Warranty didn’t fix it cause “that doesn’t affect the laptop performance”. Then the fan issue, same as you described, same reply from them: they run “performance-tests” and laptop passed them successfully so there’s no need to fix or replace anything. And still I’m working with their “communities relationship personnel” to arrange a fix/replacement cause I also bought an expensive “purchase protection plan” that didn’t work cause few months later they change their policies.

At the end we learn a lesson: stay away from Best Buy, don’t bought anything from them and if you, then at least don’t trash your money on “extended warranties and/or protection programs”.

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